Senior Director of Customer Support

Senior Director of Customer Support Log In/Register Post Resume Post Job MaritimeJobs.com® Jobs Resumes Back to Job List Apply Now × Apply Instructions Please apply here. Close Senior Director of Customer Support Category Corporate / Senior Management Employment type Full Time Experience Senior Management / Corporate Officer Description Job Title: Senior Director of Customer SupportEmployment Type: Full-Time on SiteClassification: ExemptLocation: Orlando, Florida Why Regal? Regal Boats has been a beacon of excellence in the boating industry for over five decades. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600+ skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance.What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.Our Purpose: Honor God & Enrich Lives.Our Mission: With God’s help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience. JOB DESCRIPTIONRegal Boats is seeking a strategic and operationally driven Senior Director of Customer Support to lead and elevate the full customer support lifecycle, including warranty administration, parts operations, field service, technical training, and overall customer experience.This role will drive operational excellence, strengthen technical expertise across internal teams and dealer networks, and leverage data analytics and emerging technologies to proactively improve product support and customer satisfaction. The Senior Director of Customer Support will serve as a key leader in ensuring Regal delivers a best-in-class ownership experience.Key ResponsibilitiesCustomer Support & Warranty OperationsOversee warranty administration across all product lines, ensuring accuracy, efficiency, and consistency.Leverage data analytics and tools to identify trends, predict customer needs, and proactively address issues at both dealer and retail levels.Utilize warranty and service data to support root cause analysis and continuous improvement initiatives.Escalation ManagementManage and resolve customer escalations with urgency, professi