Hongkong International Terminals - HIT

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About

Major full-service operator of container terminals within the port of Hong Kong. Hongkong International Terminals (HIT) is the flagship operation of the Hutchison Port Holdings (HPH) Group, the world's leading port investor, developer and operator. Situated in the Kwai Chung container port area of Hong Kong — the world's busiest container port, HIT operates twelve berths at (Terminals 4, 6, 7 and 9) and another two through its joint venture with COSCO Pacific Limited at Terminal 8 (East). In 2004, HIT and COSCO-HIT together handled a combined throughput of 7.452 million TEU, over 50% of Kwai Chung's container port traffic.

Hongkong International Terminals (HIT) is a dynamic, customer-driven business, dedicated to enhancing competitiveness of the many shipping lines we serve. Our approach is proactive - - part of a strategy that is seeing HIT focus more than ever on its customers. We look at every opportunity to bring added value and continually seek new ways to help. We talk with customers so we can understand their problems and find solutions that would assist them in overcoming their difficulties. Our aim is to help them conduct their landside operation efficiently and cost effectively. Above all, we meet the individual needs of our customers, recognizing that the broad range of operations shipping lines conduct mean varying service requirements that must be fully addressed. How do we do this? Two specialized resources within HIT - our Commercial Team and our Customer Service Team - play vital roles in maintaining good communications and underline our vigorous service culture. And key tools that helps us identify customer needs are our Service Culture Polygon and our Customer Satisfaction Survey.