Dex

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We will listen to you and, with practical processes, clear options and a no-nonsense approach, help design a solution carefully tailored to your real commercial needs. All that we do is designed to cut right down on unnecessary paperwork. And because Dex works both for you, and with you, small print is obsolete. Dex makes things simpler. So you'll find we're easy to deal with. When it comes to technology, you'll find we're ahead, examining all the best options to speed up business and simplify communication. Claims will be more streamlined, with less paperwork and direct on-line access to our website, wherever you are in the world. And as for global coverage, when you need us most we'll be there, with each and every office in our truly international network geared to handle your claim, not just on-line, but in person, via your own local contact. When we use service providers, we will ensure they understand your needs and standards and they react with skill and speed. With Dex, in the unlikely event of a dispute, the Rules allow for an Independent Advisory Council, drawn from the shipping industry, to reconcile matters of cover, and for a Mediation or Arbitration process to apply should a misunderstanding arise in other areas, like the quantum of losses, for example. Now you can look ahead to hull insurance that's more straightforward than ever before. Here are just some of the key Dex differences that will make your life easier in the future. Dex adds up to a different basis for business. One of consistency, balance and fairness that's an intrinsic part of the Dex service philosophy. We believe in clarity and simplicity. So you'll find all our documentation is set out in plain, easy to understand English. With Dex you know exactly where you are. The Dex rules are for All Risks of physical loss or damage. In keeping with or overriding principles of openness and clarity, any exclusions are easy to find, plain and unambiguous. We don't just pay lip service to the interests of the shipowner. Our intimate knowledge and understanding of the business, along with our relationships with our clients, go far deeper than that. This depth of knowledge allows us to be as responsive and imaginative in our approach as we are realistic. At Dex we're here to work with and for your business. We believe that in today's business climate there's no room for the adversarial approach to claims disputes. In the end, no one benefits.

Thomas Miller & Co Ltd is the UK operating company of the Thomas Miller Group, which specialises in mutual insurance company management. Its origins go back over 100 years. Owned by its staff, it is best known for its management of the UK P&I Club (see below), the world's largest marine liability insurer. Through its extensive worldwide office network, it also manages or services a number of other mutual insurance companies and captives in the UK, the Isle of Man and Bermuda. It has a strong insurance brand and a track record for innovation, having launched a string of successful professional indemnity mutuals and, more recently, Certa UK Ltd, which in partnership with Western General Insurance, is now being expanded in the UK. It also played a major role in bringing S.W.I.F.T. and the Through Transport Club (see below) together to form Bolero International Ltd to bring e-commerce to world trade. [Note: The Thomas Miller Group has no connection with the Miller Insurance Group, the Lloyd's brokers] Amongst the clubs managed by parts of the Thomas Miller Group are: UK P&I Club (The United Kingdom Mutual Steamship Assurance Association (Bermuda) Limited). The UK P&I Club is the world's largest insurer of third party liabilities of ocean-going ships. It protects owners and charterers representing over 20% of the world's merchant fleet, from more than 80 countries. Through Transport Club (Through Transport Mutual Insurance Association Limited). The Through Transport Club provides liability and equipment insurance for the multimodal transport industry. The world's largest insurer of ship operators' containers, it also covers terminals, stevedores, depots, port authorities, freight forwarders, container lessors and other transport operators. ITIC (International Transport Intermediaries Club). ITIC is the market leader in providing professional indemnity and public liability insurance for ship agents, brokers and managers. Swiss Re is one of the world's leading reinsurers and, with over 70 offices in more than 30 countries, is represented on all continents. In the 1998 financial year, gross premium volume amounted to CHF 18 billion (GBP 7.9 billion), and the result after tax amounted to CHF 2.5 billion (GBP 1.1 billion). Swiss Re is rated "AAA" by Moody's and "AAA" by Standard and Poor's.